Lifeline Program
Information for
Customers of
Spruce Knob Seneca Rocks Telephone, Inc.
Lifeline is a Federal Communications Commission (FCC) program that make communications services more affordable for eligible low-income consumers. This benefit provides eligible customers with a monthly discount of up to $9.25 on qualifying internet service or telephone service bundled with qualifying internet service. In certain circumstances, a reduced benefit of $5.25 may be available for voice-only telephone service.
How Lifeline Works
Consumers may qualify for the Lifeline program if their gross household income level is at or below 135% of the Federal Poverty Guidelines, or if they participate in any of the following federal assistance programs: Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance (FPHA), Supplemental Security Income (SSI), the Veterans and Survivors Pension Benefit, or certain Tribal Programs. To see if you are eligible, you can visit Lifelinesupport.org.
Eligible customers may receive a Lifeline discount on either wireline or wireless service, but not both. The Lifeline program benefit is limited to one discount per household. For the purposes of the Lifeline program, a household is defined as anyone living at the same address who share income and household expenses. The Lifeline program benefit is non-transferable. You cannot give your Lifeline benefit to another person, even if they qualify.
How to Apply for the Lifeline Benefit
To apply for the Lifeline benefit, visit Lifelinesupport.org. If you have questions about your application or would like an application mailed to you, you may call (800) 234-9473 or send an email to [email protected]. After your application has been approved, contact us at (304) 567-2121 to have the Lifeline benefit applied to your service. 1c